1st psychology task

 

TUGAS  MENGADAKAN  PENILAIAN  DAN EVALUASI  SERVICE  EXCELENCE

     1.  NAMA  PERUSAHAAN    : Hoka Hoka Bento

     2.  ALAMAT                               : Jl.kapten tendean

     3.  TANGGAL OBSERVASI    : 6 Agustus 2011

           

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN/ REALIBILITIES	Already applied
KEPERCAYAAN/ ASSURANCE	Already applied
TAMPILAN/TANGIBLE	Already applied
EMPATI/ EMPATHY	Not apply yet
KETANGGAPAN/RESPONSIVE	Already applied

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN/ REALIBILITIES	foods that was orderer up in a timely manner
KEPERCAYAAN/ ASSURANCE	Waiter did not give advice to guests about the menu to be ordered
TAMPILAN/TANGIBLE	waiters wear uniforms clean and tidy, the restaurant is also quite clean and comfortable
EMPATI/ EMPATHY	restaurants provides complementary spices such as pepper or salt and chopstick
KETANGGAPAN/RESPONSIVE	servants are very responsive when guests need help

Apa yang salah dalam implementasi CARE

Cekatan	Antusias	Ramah	Empati
-	servants are less enthusiastic when guests come	less waiter smiles and friendly when guests do not need help	-

Apa yang masih bisa diperbaiki

Cekatan	Antusias	Ramah	Empati
-	servant should have been more enthusiastic in serving guests	servant should have been more friendly and always smiling to guests