1st psychology task

 

TUGAS  MENGADAKAN  PENILAIAN  DAN EVALUASI  SERVICE  EXCELENCE

     1.  NAMA  PERUSAHAAN    : Hoka Hoka Bento

     2.  ALAMAT                               : Jl.kapten tendean

     3.  TANGGAL OBSERVASI    : 6 Agustus 2011

           

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN/ REALIBILITIES	Already applied
KEPERCAYAAN/ ASSURANCE	Already applied
TAMPILAN/TANGIBLE	Already applied
EMPATI/ EMPATHY	Not apply yet
KETANGGAPAN/RESPONSIVE	Already applied

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN/ REALIBILITIES	foods that was orderer up in a timely manner
KEPERCAYAAN/ ASSURANCE	Waiter did not give advice to guests about the menu to be ordered
TAMPILAN/TANGIBLE	waiters wear uniforms clean and tidy, the restaurant is also quite clean and comfortable
EMPATI/ EMPATHY	restaurants provides complementary spices such as pepper or salt and chopstick
KETANGGAPAN/RESPONSIVE	servants are very responsive when guests need help

Apa yang salah dalam implementasi CARE

Cekatan	Antusias	Ramah	Empati
-	servants are less enthusiastic when guests come	less waiter smiles and friendly when guests do not need help	-

Apa yang masih bisa diperbaiki

Cekatan	Antusias	Ramah	Empati
-	servant should have been more enthusiastic in serving guests	servant should have been more friendly and always smiling to guests

2nd task psychology

TASK 2
TEAMWORK & LEADERSHIP
  Make a summary of this Gees story of three things:
        a. cooperation
        b. motivation
        c. leadership

Coorporation point

They work as a team and fly together will bring them to the destination faster and easier than flying alone because when a goose leaves the formation, he will feel the resistance of the air is very powerful and will have trouble flying his own and definitely a goose that will definitely come back into the formation. And when the leaders tired of flying geese, he will go to the end of the formation and automatically there will be a goose that replaces other leaders. This is a good cooperation between the leaders with the others because without prompting any other goose would replace.

Motivation point                                                

In a trip to fly to the south must often provide motivation to others and prove when a goose gets sick, injured, or tired, and he must leave the formation. Other geese leave the formation will also be well and chose to fly with the geese who are sick, tired, hurt to help him out and protect him and give motivation to the geese who are sick to stay and they will stay with him until he could fly back to the formation or make another formation or to death.

Leadership point

even when the leaders tired of flying geese he prefers to go to the end of the formation and without prompting and without feeling embarrassed other geese will replace the position as the leader and the leader of the old do not mind if his position was replaced by another goose for the sake of their formation will continue as well.
But the new leader must have the courage and the impetus for greater progress, and also the mutual respect shared duties and responsibilities and supporting each other to keep it protects the same speed and produce good cooperation

psychology task 3rd

The thing’s of excellence in self that makes me feel proud and confident

- I am a firm
- I am a consistent
- From the physical aspect I have a fairly high
- I am an honest man
- I am responsible
- I am a loyal
- I have enough confidence in what I have
- I can be independent
- I am a good reminder

Reasons why guest left hotel or restaurant

1. The hotel looks dirty
2. Service is not satisfactory
3. Employees do not have a good attitude
4. Room prices are more expensive compared to other hotel room rates
5. The bathroom was dirty
6. Facilities are not complete
7. Lack of innovation in the hotel that makes guests bored
8. Guests forgot to bring his wallet
9. The length of service provided
10. Its full occupancy

"if I were"

If I were a president, I will concentrate in the social field, particularly liberating jakarta from jams by reducing the volume of private vehicles and provide adequate public facilities and comfortable. such as the busway, subway, monorail etc

Then by way of combating illegal parking and parking areas provide a wider and guaranteed security and comfort.

Also with the discipline of public transport, as a program today is to improve vehicle quality and the quality of transport drivers itself by providing a fixed salary so that the driver was not reckless driving in oats in order to find passengers.

if all motorists have a personal vehicle and then who will use public vehicle that has been provided, so should our country will dismiss the sale and purchase of personal vehicles on credit, whether the vehicle from inside or outside the country, to minimize the ownership of private vehicles.

That is my program to attempt to make Indonesia better.